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Learn & Change

"The only person who is educated is the one who has learned how to learn and change." – Carl Rogers

Short-Courses


Advanced Report Writing

Present information in report format.

Best Practice in Quality Management

Evaluate current practices against best practice

Business Coaching

Select and coach first line managers

Business Etiquette & Professional Conduct

Process incoming and outgoing telephone call

Achieve personal effectiveness in business environment

Business Letter and Email Writing

Use the writing process to compose texts required in the business environment

Call Centre & Customer Service

Process incoming and outgoing telephone call

Chairing Meetings

Conduct a formal meeting

Coaching Skills for Managers

Coach a team member in order to enhance individual performance in work environment

Code of Conduct

Apply the organisation's code of conduct in a work environment

Communication Skills

Apply workplace communication skills

Creating a Winning Team

Apply knowledge of self and team in order to develop a plan to enhance team performance

Customer Care

Apply the basic skills of customer service

Data and Records Management

Manage administration records

Diversity Management

Manage a diverse work force to add value

Effective Business Writing Skills

Use the writing process to compose texts required in the business environment

Apply comprehension skills to engage written texts in a business environment

APPLY
Effective Disciplinary Hearings for Shop

Stewards 2 Days

‘Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace’

Effective Sales

Close a deal with a customer

Employment Equity Committee Training

Apply the principles of employment equity to organisational transformation

Finance for Non-Financial Managers

Perform financial planning and control functions for a small business